ReviewsSee all
  • Andrea White
    Thanks for a beautiful letterbox, well done.
  • Mike Anderson
    “ Better than I expected, good quality manufacture. Had my doubts when I ordered but well... „    more done, very happy. „
  • Cathryn
    “ Great service and communication, fast shipping, received tap guard the next day of ordering. Fits... „    more standard outside taps no problems. Thank you so much. „
  • Noel
    Mailbox arrived this am. Looks great. Very pleased. Thank you.
  • Mary-Anne
    “ My mailbox looks amazing! I can’t wait to put in in front of my new... „    more house! „
  • Lisa
    The mail box is perfect and looks fantastic!!!! X
  • Christine
    Seller was great with communication, item is exactly as described, great!
  • Margaret
    “ Hi Fiona, we just received our beautiful letterbox. I absolutely love it! It s perfect.... „    more And the speedy delivery was amazing. Thankyou so much.  „
  • Bec
    Awesome, fast postage. Thank you
  • Lynette
    Excellent , such good value for money and fantastic quality ..thank you
  • Anne B
    “ Much appreciated and thank you for your help so very happy we ordered our new... „    more letterbox through Mailmaster. „
  • Greg
    Item as described,well packed,would buy again,well done. Thankyou
  • Naomi
    “ Just thought I’d share how nicely our Gaby mailbox turned out. $50 of sandstone rocks... „    more from Nuway Landscaping. I think it looks pretty special and ties in well with the rocks behind. Nice and big letter box. Only gripe is the aluminium faceplate scratches so easily, just holding the numbers on it when we decided where to put them marked it.  „
  • Scott
    Received it today, it is fantastic.
  • John D
    “ Hi Fiona, We just received our new letter box and we couldn’t ask for a... „    more better company to deal with. Just wanted to say thanks for the great service. Thanks  „
  • Brenda S
    Excellent service, thank you
  • Colin
    Excellent product and easy company to deal with
  • Marina K
    easy transaction, quality product. Recommend
  • Ben C
    Perfect. Thanks
  • Stephanie B
    Fabulous fast service! Wonderful seller! Gorgeous letterbox


We are hoping we can answer a lot of your questions here!

1. What is your store / showroom address and hours?
We are located at 39 Cavendish Road, Coorparoo QLD 4151. Opening hours are 7:30am – 5pm weekdays.

2. How much is delivery?
Please use the Shipping Calculator at the bottom of each product page. Click on the Shipping Costs tab and enter your details correctly to obtain a shipping cost. You can also obtain a delivery cost from the View Cart page.

3. I have lost my mailbox keys, what do I do?
Replacement keys can be purchased for a limited number of our locally manufactured products. These can be ordered here. Please specify the three-digit lock/key code in the comments section as well as a key description (ie. Black handle). Otherwise you can replace the entire lock, order here.

4. What colours does this mailbox come in?
If the product has various colour options this will be shown in a Colour drop down menu on the mailbox listing. If you want a special colour and it is available for that product please select "As Discussed" from the Colour drop down menu and specify the colour in the comments section when you check out. The colour you choose will need to be a powder coat colour (as opposed to a wet paint). Please see the link Colours under the Categories menu for Colorbond and Dulux powder colour charts.

5. The product I want is not on your website, what can I do?
Please email us a picture or a description to sales@mailmaster.biz and we will see how we can help.

6. How do I get a quote for a commercial cluster of mailboxes?
Please see our commercial store here. If a quote is required, please submit our Request A Quote form. Any plans or drawings can be emailed to mail@mailmaster.biz.

7. If I order numbers will you fit them?
If they are ordered at the same time as the mailbox please make a note in the comments field '"Please fit the numbers" and we will be happy to fit them.

8. What is MarineStainless 2:1?
Marine Stainless 2 in 1 is supplied in a 250mL bottle that we recommend you use to clean and protect your stainless steel mailbox. It is an invisible, protective treatment for metal surfaces that protects against tea staining and against deterioration due to harsh environments. It provides long-term corrosion protection and allows the metal surface to be easily cleaned. Use on barbecues, stainless steel railing, in fact all outdoor stainless.

9. How do I install this mailbox?
Please refer to the Installation link under the Categories Menu on the left-hand side of our website.

10. How do I know that credit card payment is secure?
Please see or payment policy here. Our payment gateway is a direct connection to the ANZ bank, we do not and cannot retain any card details or even see them. If you are concerned, payment can also be arranged via Paypal or Bank Transfer.

11. Can you ship to a PO Box?
Only small orders of Replacement Keys, Locks, House Numbers or Tap Guards can be posted to a PO Box address. For all letterbox orders please provide a residential or business address.

12. How long will delivery take?
Typically allow 3 - 14 days. This is relevant to availability of stock and your geographical location. Our history of deliveries made over the last 5 years show an average delivery time of 4 days. While we stock a lot of products, sometimes we run out. We will do our best to advise of any delays. All custom Stainless Steel orders have a manufacture time of approximately 3 weeks. We will email a tracking number when your order is dispatched so you can track your delivery.

13. Can the courier company call on delivery?
Unfortunately the courier company (like many others) will not call before or on delivery. Please provide clear instructions for a place your letterbox may be left if no one is home at the time of delivery (ie. front door) or it will be returned to the nearest Star Track Express depot for you to collect. We are unable to effect a second delivery without incurring further costs.

Please also have a look at our Terms and Conditions which may also answer some of your other questions.

Do you sell mailboxes? (Der) - Do they come in Green? (see description)  - Do they come with a Post? (see image and description) - Can you delivery it? (see description) - How do you install it? (See "Installation") - How do you think it will look? (Like in the picture) - Has it got a door on the back to get the mail out? (Der) What size is it? (see description) 
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